SECURITEX HOME SECURITY SYSTEMS DIVISION

TEXECOM. GE SECURITY. DSC. Alarm Systems

Wired and Wireless Intrusion Systems

3G smart phone gate activation system

 

Securitex Electronic Systems Engineering is probably Singapore largest Online security system design center, that cater to home owner, residential property, industrial property, commercial property, homeland security as well as international arena. When you engage Securitex to provide a solution to your problem if we cannot solve, we will get our global partners to assist. No resonable request will be turn down. Some of our high profile clients include Oiltanking Singapore Limited, Oiltanking Odfjell terminal Pte Ltd, Island Pipe Gas, Poval Asia Pte Ltd, Sembcorp Utilities Pte Ltd, SemCorp Air product, Halliburton, Shell Eastern Petroleum, Exxonmobil, Greif Singapore, Aik Moh Paint, ISK Singapore Pte Ltd, Hitachi Chemical Singapore Pte Ltd, Denka etc........Schools, Financial institution, correctional facilities, palace, aviation facilities, pharmaceutical, vessel, electronics and chemical factories, court premises, commercial and industrial facilities etc.... you name the industries chances we are there. We also work with law enforcement agencies, military technologies and industrialist who needs special services that "THINK OUT OF THE BOX". When you think Security think SECURITEX

SIDE GATE AUTOMATION

Call Gate to Open

Securitex Home Security Systems (Division)

The only Security System Company that provide a One-stop-all-In-One System for house

 Securitex Electronic Systems Engineering has receive so many enquires from home owner that they are looking for security system for their home and also to upgrade the existing system, some also request us to assist them to evaluate if their existing system can still be use etc. As such we have decided to provide the home owner with very relevant information about the security system and what they must look for when looking for home security system. This information will help homeowner like yourself better understanding on the system and make correct decision when getting such system.

Most home security system are divided into 4 categories

GE NETWORX / RANGER9000 INTRUSION ALARM SYSTEM

Home Se

KOCOM 1 outdoor and 2 indoor Audio Video intercom system

 

1 outdoor station and 1 indoor A/V intercom system

 

 

 

 

  RANGER CONCEALED SWING GATE SYSTEM FOR HOME

Alarm system

TEXECOM ALARM CONTROL KEYPAD

TEXECOM SENSORS

DSC Alarm Power Series

User Manual

Quick Reference

INTRUSION ALARM SYSTEM WIRED OR WIRELESS

(ALARM) The Security system are usually integrated together where the alarm system are link to the phone and when activated the alarm system will call the owner. Intrusion alarm system can either be wired or wireless. Wired alarm system are installed when the house is in renovation as the walls and windows can be cut to lay in the sensor cable from the windows and doors to the control panel. In a move in house where cutting is not possible then wireless alarm system is the next best option.

AUDIO VIDEO INTERCOM SYSTEM

(INTERCOM) Intercom system is can be just audio or audio with video monitor & an outdoor station with camera and microphone install between the gate entrance and the main house. A door station is located on the gate post and the house and there is usually 1, 2 or 3 handset or open voice audio or video panel. When a visitor press on the intercom, the handset or the hands free panel will activate and the resident can speak to the visitor. Some intercom is even connected to the automatic gate so the owner can open the gate from the handset or the video panel. In area where the owner cannot see the gate, Audio/Video intercom can be installed.

AUDIO VIDEO HANDS FREE PANEL

 

 

 

 

 

 

 

 

SMOKE & HEAT DETECTOR FOR HOME KITCHEN

SENTEX HD912-2L HEAT DETECTOR

FAAC415 SWING ARM SYSTEM FOR HOME

TELCOMA SLIDING GATE SYSTEM FOR HOME

 

FAAC 746ER & 844ER SLIDING GATE SYSTEM FOR HOME

 

Automatic Cantilever Sliding Gate System

Automatic gate with swing arm system c/w remote control.

HID Card Reader Catalogue

 

 

 

 

 

HOME IP CCTV SYSTEM WITH REMOTE MONITORING

(CCTV) CCTV in home are now no longer a luxury but is a neccessity. These camera are use as surveillance as well as security. Most CCTV system now used the Hard Drive to record and the images can be view from the home TV monitor or dedicated monitor. In the more advance system, the owner can do remote monitoring from the internet as well. HDCVI CCTV SYSTEM

HIDDEN CAMERA. DOME CAMERA. BULLET CAMERA. NETWORK DIGITAL VIDEO RECORDER.

ZOOM CAMERA

 

 

 

 

 

 

 

 

 

 

AUTOMATIC GATE SYSTEM 

MAIN AUTOMATIC GATE SYSTEM

(AUTOGATE) Automatic gate system is the most common system that is found in most landed home. It come in either swing or sliding. A good system with proper installation will have a life span mean-time-to-failure of 5 to 7 years without maintenance. When there is automatic gate in the house, the driver will use a remote transmitter to open the gate.

There are many kind of automatic gate for use in home. They are either swing or sliding. For swing gate system, they are classify into CONCEALED MOTORISED SYSTEM or ACTUATOR MOTORISED ARM SYSTEM . For the sliding gate system it will just be a sliding motor to move a sliding panel gate.

SIDE GATE AUTOMATIC SYSTEM

SECURITEX SIDE GATE AUTOMATION

In some home where there are side gate that is not within the main gate, home owner can also automate this gate for use by the owner and the visitor. Automating this side gate by installing a motorised unit and installing of side gate access system is entirely depend on the home owner preference.

 

TEXECOM Wireless Alarm Systems

PREMIER ELITE (MADE IN ENGLAND)

  TEXECOM Door and Window Contact TEXECOM Wireless PIR

Download: System Brochure

Below we have specially compile a list of question and answer that we think that the home owner like you will need. Please feel free to go through them and if you need further assistant or if you have any enquiry please feel free to email us at sales@securitex.com.,sg we will be most glad to assist you.

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General FAQ for Home Security System

 

Home owners’ FAQ on landed home security systems

 

Introduction

Q: What are basic systems which need to be installed in new or retrofitted homes to enhance the security?

A:   A basic landed home security system will consist of a burglar alarm system. The basic system can be further enhanced by installing an automatic gate entry system with/without intercom system and a CCTV monitoring system.

 

Q: I would like a home security system, but due to budgetary constraints which system should I install first?

A:  The first priority is to install a burglar alarm system to secure all the entry and exit points of the house.

 

Q: What problems will I encounter if I decide to install the security systems over a period of time instead of installing all of them in one exercise?

A: If the homeowner does not want to integrate all the security systems together, there is no necessity to install all the systems in one exercise. However it is advisable to install all the necessary wiring for all the systems during the retrofitting exercise so that these wiring can be properly concealed to enhance the aesthetics of the house. The biggest issue encountered in piecemeal installation is to conceal the wiring so that it does not spoil the aesthetics of the home. Most of the home owners prefer not to have the wiring laid externally in PVC sheaths, but to cut into the walls to embed wiring subsequently is messy and expensive when the home is fully renovated.

 

Q: We are in the process of retrofitting a landed property with a proper home security system. Can your company undertake to provide a comprehensive home security system?

A:  Yes. The Company’s core business for the last 18 years is to provide security solutions to clients from home, commercial, industrial, manufacturing and Oil and Gas industries. Our solutions will cover alarm systems, intercom/automatic gate systems, CCTV monitoring systems and a host of other systems specially tailored to the requirements of that particular industry. The company’s representatives will meet up with the home owner and to discuss with them as well as to assist them to package a home security solution which will meet their aspirations and to fit their budget.

 

Q: From your website, we are aware that your company provides high end systems to the various industries, how does the pricing of your products and services compare with other vendors in the home market sector?

A:  The Company provides different types of security solutions to meet the requirements of the clients in the various industries and markets. The prices of the solutions are dependant on the requirements and the budget of the home owners. We will recommend equipment that is suitable to the home owners’ requirement. The pricing of the Company’s system solutions reflect the quality of equipment supplied, installed and proper after sales warranty and backup support. The home owner has to compare the type of equipment and after sales support between the various vendors and to decide on the competitiveness of the pricing of their solutions.

 

Home owners’ FAQ on pre-installed home alarm system

Q: The 10 year old house which I bought has a pre-installed alarm system Can I change the system by just changing the keypad and the control panel?

A:  Yes, you can change the alarm system by changing the keypads and the control panel. Our technician will do a throughout test on the wiring and sensor system installed previously before changing the control panel and the keypad. If the sensors and wiring are intact, the new system will interface with the existing sensors. You may need to change the other proprietary sensors like smoke detectors, PIR motion detectors etc. if they are not compatible with the new alarm system.

 

Q: I do not have the installers’ and user manuals on the pre-installed alarm system; can your company assist us to rectify any programming and operational issues?

A:  We will try to locate the manuals from our professional partners provided that you can provide us with the brand and model of the system and it is not a proprietary system currently maintained by the manufacturers or proprietary systems integrator. We can provide trouble-shooting and programming services provided we have access to programming master codes of the system.

 

Q: The pre-installed alarm system has been deactivated by the previous owner and it goes off when the system is activated?

A:  A working alarm system is NEVER deactivated. We recommend doing a complete service of the system which includes troubleshooting the errors, system reset and system reprogramming with the faulty components replaced.

 

Q: There is a small white box installed at one of the upper corners of the ceiling. You can see a red light coming on and off when someone passes through that area?

A:  That is a PIR motion detector to detect movements within the home when the home alarm system is armed

 

Q:  There is a white box with a strobe light installed on one of the wall outside the house?

A:  This is the external siren which will sound when the home alarm is triggered.

 

Q:  What are the small wired plastic attachments fixed onto the window and door frames throughout the house?

A:  These are the door and window sensors hard wired to the home alarm control panel to secure the home when the system is armed.

 

Home Alarm system FAQ

Q:  How does a security system work?

A: The control panel is the "brain" of the system. Various sensors are connected to the control panel from various locations throughout the home. When a sensor detects an abnormal condition, it sends a signal to the control panel. The control panel sends signals to trigger a siren, the central station (CMS) if it is linked to a 24-hour monitoring facility as well as to dial pre-programmed telephone numbers to alert the respective persons or authorities.

 

Q: Is it difficult to install a security system?

A:  The installation and programming of the system done by the company’s technical staff that are properly trained and have been installing and managing these systems for a number of years.

 

Q: What type of sensors that are installed in the home alarm system?

A: The sensors installed to monitor the home security system include magnetic contacts, glass-break sensors that are mounted on vulnerable entry points such as doors and windows. PIR motion detectors are installed in halls and stairways to pan a big area to detect motion from body heat from intruders when these sensors are armed. Specialized sensors like gas leak detectors, smoke detectors and flood detectors can be installed and linked to the control panel as well.

 

Q. What is a Central Monitoring station?

A.  A central monitoring station (CMS) is a facility which will monitor your home alarm system continuously throughout the day. When your alarm is triggered, the staff in the CMS will notify the relevant authorities as well as to inform the home owner. This service is provided with an annual or monthly fee to be paid by the home owner.

 

Q. What does the keypad do?

Keypads are used to program and operate your system. They are usually installed next to the main door to facilitate arming and disarming the system when the home owners enter and leave their home. The system is armed and disarmed by punching in the respective pre-programmed codes.

 

Q: Do I have to be licensed to install my system?

A: NO. Currently it is not a requirement; however it may be changed at a latter date. But getting a professional installer will save you time and money.

 

Q: How does the system connect to the phone lines?

A:  The alarm system has an output which can be connected to an extension of a PSTN (existing telephone) line. The alarm system is programmed to dial certain pre-programmed telephone numbers to alert the CMS, relevant authorities or home owner when the home alarm is triggered.

 

Q: Should I use a CMS to monitor my home alarm system?

A: We strongly recommend that a Central Station monitor your home alarm system. In the event of an alarm trigger, the Central Station can contact the police or fire department or even a relative living close by. These kind of service come with an annual cost of a few hundred dollars.

 

Q: If I do not want to use a CMS service is there other alternative?

A: Yes your alarm system can pre-preprogram to your mobile phone to alert you when there is a break-in.

 

Q: What happens if my phone line is out of service?

A: In Singapore, there is a very low incident of having the phone line out of service. An alternative is to use a (Cellular Alarm Transmitter) which is a GSM transmitter and it can be ordered from http://www.securitex.com.sg or http://www.secureciti.com.

 

Q: What happens when a phone line is cut can the system detect this?

A: Yes a good alarm system will be able to monitor the phone line integrity if the line is been cut, the local alarm will go off and if the system is also connected to the Cellular Alarm Transmitter, the CAT will call the owner.

 

Q: What if my electricity service is down?

A: The system comes with a backup battery system as standard package. The backup time is dependant on the number of devices installed in the system. The backup battery will power the whole alarm system for a limited time until the power is restored.

 

Q: Will the home alarm system affect the occupants’ lifestyle materially?

A:  No, your system can be programmed to suit the home owners’ lifestyle. Delays on entry and exit doors can be programmed to suit the home owners’ entry and exit preferences. Our consultants will help you decide on the arm/disarm timings which will suit the home owners without compromising their security. These timings can be changed as and when it is necessary

 

Q: How long does the back-up batteries last?

A: The backup battery in the control panel should be changed every two years. Wireless transmitters use alkaline batteries and they should be changed once a year. The control panel of the alarm system will notify the home owner to change the battery of a particular sensor when its battery is low.

 

Q: Is there any special wiring needed in the system installation?

A:  Our consultants will recommended wiring for each application. Generally, 22 gauges, 4 conductors are used for keypads and motion detectors. 20-gauge zip wire is used for window and door switches.

 

Q: How secure is my personal information?

A:  At SecureCiti International and Securitex your security is our business. The information gathered on our members is held in the strictest confidence. All information is password protected. Information are never sold or distributed outside our company or its affiliates.

 

Q: How can you offer the systems that the Professional alarm companies install?

A: The Company installs and supports alarm systems which has a track record of reliability. These systems are manufactured by Digital Security Controls Ltd. GE Security, Scientech Electronics Co Ltd, Kantech and SafeLink, the world’s largest manufacturer of security devices in the world.  Although some basic features may vary, the main system features and the accessory devices (motion detectors, contacts, sirens, and glass-break detectors) are exactly the same.

 

Q: Do I own my system?

A:  YES, we release all the access codes of the system to the homeowners when the system is handed over to them in good working order. Many companies have a hidden "lease" and charge you a fee for installation. We have a "No strings attached" policy. The systems you purchase is yours to keep, you choose the protection and monitoring that’s right for you.

 

Q: Is my system connected to the Police Department and Fire Department?

A: No, unless your system is linked to a Central Monitoring Station. A Central Station is manned twenty-four hours a day and is the facility that acts as the link between the protected premise and the authorities. 

 

Q: Can I use a motion detector if I have pet dog or cat?

A: Yes, The development of "Pet-immune" or "Pet-friendly" motion detectors will actually ignore up to an 80lb dog or five cats!

 

Q: Is my system on all the time?

A:  Your smoke detectors, panic buttons and tamper switches are "on" all the time (we call it instant zone which will trigger the alarm instantaneously went compromised). You have the ability to arm and disarm your system with the use of a keypad, remote key fob device or even through a touch-tone phone.

 

Q: How much does a system cost?

A: Depend on your system configuration a basic home protection alarm system can cost as low as $500 to S$800. The average packaged system equipment cost is around $2,000 from singles story home with basic setting and up to Ten thousand for huge landed home like Terrace, Semi-detach and Bungalows of more than 4000sqft upward with 3 storey protection. The cost is usually inclusive of installation and programming.

 

Q: Is there a charge for programming the system?

A:  No, all of our systems are preprogrammed to your specifications before handing it over to the home owners. In the event that additional programming is needed on site a nominal fee will be charged on a case by case basis.

 

Q: How much noise does the system make?

A:  Each keypad produce a beeping sound when operated on, which is to ensure all input is confirmed. External sirens produce about 110dB, one siren per 3000 square feet is recommended.

 

Q: What is false alarm?

A: False alarms are triggered accidentally by the home owner or when the system is not stable. These alarms are annoying and also cause unnecessary noise pollution. All the systems installed by us will be tested thoroughly before handing it over to the home owner. In addition, we provide a training session to familiarize the home owner on all the procedures which will be essential for them to know so as to operate the system efficiently.

 

Q: Is there an automatic shutoff for the siren?

A: Sirens can be programmed to sound for two or more minute intervals. Most ordinances required the external siren to shut down after 30 minutes. The siren in the home alarm system will be programmed to sound for a certain time period after which it will sound again when there is another triggering of the alarm system.

 

Q: If there is a break-in attempt will the system re-arm?

A: During an attempted break-in, the system will trigger a siren. The system remains armed until it is disarmed by an authorized user. If there is a subsequent breached, the system will trigger the siren again.

 

Q: Can I use the system when I go to bed at night?

A:  YES. The "Stay" mode give you the freedom of arming the perimeter of your system (the doors and windows), while ignoring the interior protection (motion detectors and interior doors).

 

Q: How do I test my home alarm system?

A: Your system can be programmed for automatic test on a daily, weekly or monthly schedule. You can manually test your system by pressing in your code and the test button.

 

Q: What kind of things can my system "detect"?

A:  Door, window can detect intrusion when the doors and windows are opened and PIR motion detectors will detect movements during ‘armed’ state. Smoke and heat detectors can detect a fire. The systems can detect flooding and low temperature with the necessary sensors. The systems have logs to check the arming and disarming activities of a particular user.

 

Q: What is the chime mode?

A: The chime mode gives you the ability to know when a door or window is opened in the disarm state. This is widely used by families with small children that need to know the whereabouts of their children around the home.

 

Q: What is a system "user code"?

A: Each person using the system can be issued with a four-digit code that can arm and disarm the system. The type of system you install dictates the number of users on a system. Each user code number can be changed locally through the keypad or through remote programming. The log will indicate the arming and disarming activities of each individual user.

 

Q: I want someone to be able to arm my system without giving him or her my code?

A: The Quick-Arm feature is your answer. When programmed, you can use the "#" + Function buttons to arm in the Away, Stay or Instant modes.

 

Q: What happens if I forget my user code?

A: Your security information is pass code protected and proprietary to you. If you forget your user code, we can re-establish a new one for you by doing a factory default on the system to restore the pass code default. Of course you can let us have your pass code for safekeeping so that we can remind you of your old one as long as you have your pass code. But this is not recommended.

 

Q: What if I forget to turn my system on?

A:  There’s an option to add a voice prompt module to your system, These will enable you to arm and disarm your system with any touch-tone phone on or off premise. In an emergency we can even arm your system remotely from our programming center for you if authorized.

 

Q: After sales backup service?

A:  All the systems installed come with a 12 month warranty against manufacturer’s and installation defect. We will replace all defective equipment and rectify all installation defects at our costs.

 

Q: Can I get an insurance discount?

A:  YES. The amount of homeowner’s insurance discount depends on your carrier.

 

Q: Are these "Free Security System" offers some kind of scam?

A:  Not necessarily, many companies have underwritten the cost of the equipment in order to have you sign a long monitoring contract at $24.95 or higher. BEWARE! Many of these companies charge an "Installation fee" and lease the system to you or they use the "Free System" offer as a tool to "up-sell" you on additional protection. Our program is straightforward. We help you along the process from installation to monitoring – no strings attached.

 

Q: Can my system call a pager / hand-phone?

A:  Our systems have the ability to call a pager and hand-phone. When the Central Station monitors the system, the system will dial a pager after information is sent to the Central Station. You will receive the system ID number, the user number and alarm event (alarm, trouble, open or close)

 

Q: I have a parent, who is homebound, how can your system help him?

A:  When most people think of security they think of burglary or intrusion. These are valid concerns, but when we consider the needs of the homebound, the ability to summon help in the event of an emergency becomes a daily concern. Our Senior Care System can provide your loved one with an emergency pendant that is fully supervised for system check-in and battery condition. The system can summon the Central Station that in turn can call you, or any authorized response agency.

 

Q: What is Two-way voice?

A:  This is a system option that gives the Central Station the ability to speak directly to the person in the home to verify an alarm condition. This verification method is handy with any home bound or potentially incapacitated person. A microphone / speaker unit is placed in the home and is activated only when the system goes into an alarm condition.

 

Q:  What is the range of the wireless transmitters?

A:  The wireless door/ window transmitters have a distance rating of one mile "open air". Depending on the structure of the protected home, the range will be between 500 ft. and 1000 ft.

 

Do I need a permit for my security system?

A:  No

 

Q: What if we decide to move after we install our system?

A  We can relocate the control panel and the keypads for the home owners. New sensors need to be installed at the new locations.

 

Q: I have a battery-operated smoke detector, why do I need a monitored detector?

A:  Battery-operated detectors have two problems. First, they are rarely connected to other detectors, remote warning devices, or a central monitoring station. If they are located outside a bedroom, a sound sleeper may not hear hem, especially if the bedroom door is closed or just partially open. If detectors are located on a different level of a residence that the bedroom level, then the likelihood they will wake up sleepers diminishes further. A second problem with batter operated detectors is their batteries – if they are not periodically replaced, detectors will not work!

 

Q: I have an AC powered smoked detector why do I need a monitored detector?

Many AC powered smoke detectors are not connected to other detectors or remote warning devices. Even those that are only connected to other devices can provide a local warning of fire. If no one is home, a fire can develop without anyone taking action to protect valuable property.

 

Q: Do I have know whether I have enough smoke detectors?

A:  The National Fire Protection Association’s 1993 "National fire Alarm Code" specifies the following for adequate household protection: " Smoke detectors shall be installed outside of each separate sleeping area in the immediate vicinity of the bedrooms and on each additional story of the family living unit, including basements and excluding crawl spaces and unfinished attic. In new construction, a smoke detector also shall be installed in each sleeping room."

 

Q: Should I use an Ionization or Photoelectric smoke detector?

A: Either technology can detect a fast flaming or slow smoldering fire, but response times can vary. Here are the characteristics of each:

Ionization- Ionization detectors respond well to fast flaming fires, such as paper.

Photoelectric- Photoelectric detectors are well suited to detecting slow smoldering fires, which are often generated in households. For additional protection, photoelectric detectors are available with an internal heat sensor that triggers an alarm when the temperature at the detector reaches 135° F.

 

Q How much time will it take to install the security system?

A: You should be able to install the control panel and final connections within 120 minutes. The keypad should take another 30 minutes, the siren about 30 minutes, motion detectors 20 minutes and each door and window about thirty minutes. Your total installation time will vary depending on wire runs and whether you take advantage of wireless detectors (big labor savor)-the time to install the hardware is very fast but the laying of cable can takes weeks and sometime months.

 

Q: Do I have to be licensed to install my system?

A: Many country allow homeowners to install their own system without a licensing requirement. Check with your local community for the latest information.

 

Q: How does the system connect to the phone lines?

A: The security system has the ability to separate your home phones from the telephone companies’ incoming line. This is accomplished by installing a RJ31X jack. You can install the jack yourself with our instruction, or have your local telephone company install it.

 

Q: What are points of protection? What are Zones?

A: Points of protection are individual devices that detect an opening or condition. Zones are groups of protection points. For example, entry/exit protection points maybe grouped into a single zone on a system. Generally more zones will need a higher capacity control panel.

 

Q: We will like to install a security light that can be automatically turn on when it detect movement can your company do this kind of system?

A: Yes we can install such system for you. The system you just mention is call Motion detection Light. This is usually install at the back yard and car pouch of the house.

 

Home owners’ FAQ on pre-installed automatic gate cum intercom system

Q: There are handsets at the kitchen and other locations in the house. There is a speakerphone at the main gate.

A:  The item you just describe is an intercom system used for communication between the visitors at the front gate with the occupants in the house.

 

Q: We could open the automatic gate by pressing a button on the handset.
A: The intercom system of your home is integrated to the automatic gate system. The visitor will call into the house via the door station at the main gate. The internal handset will ring and you can speak to the visitor and open the automatic gate by pressing a preprogrammed button on the handset.

 

Q: Can I replace a worn out handset easily?

A:  Yes you can replace it with a similar handset if it is still available.

 

Q: Can I mix different brands intercom system together?

A:  No you cannot.

 

Q: My intercom has a monitor on the handset but the monitor is not working, can I get a replacement set?

A: Yes you can but must be same brand and model.

 

Q: I cannot open the automatic gate with my intercom handset?

A:  The type of handset installed does not have the feature to open the automatic gate or the automatic gate system is not integrated to the intercom system.

 

Q: If this is the case can you integrate my intercom to my Automatic gate?

A:  Yes if there are spare pairs of cables linking the handset to the door station at the main gate. We can use the spare pair of cables to connect the handset to the automatic gate controller board.

 

Q: What are the 2 pieces of metal covers on the road by the edge near to the gate post?

A:  These metal plates cover the metal casing in which the motor and gear system of the automatic swing gate is housed.

 

Q: What is in the weather proof box mounted in the inside pillar of the main gate??

A:  The multi-voltage transformer, Master controller board of the swing gate system and the remote control receiver is housed in this weather proof box.

 

Q: What is the black stopper fixed onto the center of driveway and the black box mounted on the right sleeve of the swing gate?

A:  The black box is the Electromechanical solenoid lock and black plate on the drive way is the lock/stopper plate.

 

Q: The remote control units cannot open the automatic gate when the buttons are depressed?

A:  Check to ensure that the automatic gate is powered ON and is working properly. You can manually open the gate by depressing the gate open micro switch on the controller board. If the system is working fine, replace the batteries in the remote control transmitter and if it still does not work, call a technician to check the remote controller receiver board as well as the remote control transmitters.

 

Q:  Can I buy extra remote control transmitter for my system?

A:  Yes but you need to purchase these remote control transmitters from the same manufacturer or from Securitex. The new remote control transmitters need to be programmed into the system.

 

Q:  One leaf of the automatic gate is not closing and opening properly?

A:  The most common cause of this type of problem is due to wear and tear due to usage over time. These motor can be repaired or replaced depending on the age of the system. Normally when the system is more than 5 years old, we recommend the home owner to change the motor and/or gear system unless the system is a high end automatic system where it is very expensive to replace.

 

Q.  We understand that all the automatic gate system come with a bypass key. Can this key be replaced if it is lost or damaged?

A.  Yes. But we will have to replace the whole cam lock set and issue new keys this service cost S$ 180.00.

 

Q:  Can the automatic gate system be configured to open on 1 side instead of opening both sides all the time?

A:  Yes. The controller board can be replaced with one which give the option to the home owner to open either side or both sides at the same time type.

 

Q.  Can the automatic gate be configured to swing inward into the driveway or outward onto the road?

A.  The automatic swing gates can be configured to swing either outward or inward. Unless the house has a long driveway, it is normally configured to swing outward provided that the gate will not disrupt traffic or to hit a pedestrian. Depend on where is your boundary line and if the open out will disrupt traffic or hit someone. If the site condition allow of course you can reorientation the motor to open out.

 

Q: Does your company service sliding automatic gate system as well?

A:  Yes please provide us with the brand, model and year of installation (for year of installation estimate will do) and we will check the availability of spare parts.

 

Q: What happen if I cannot provide the brand and model because there are no indications?

A:  You can take a photograph of the system and email to us sales@securitex.com.sg

 

Q: My Autogate is a sliding system and is not working can I get your company to check for me?

A: Yes you can but you need to provide use the brand and model there is a service charge when we go to troubleshoot the system.

 

Q: My sliding gate has this 2 small black box on both side of the gate post. Can I check with you what this item is?

A: The item you just mention refer to the safety photocell / safety beam sensor it prevent the gate from closing when the beam is been block.

 

Q: My auto swing gate is not the normal conceal motor system, it is the arm unit, can we get your company to service and maintain for us?

A: Yes you can.

 

Q: Our new house has a door bell push button and a bell unit in the house can we get your company to upgrade them to an intercom system with door bell function without laying new cable?

A: Yes you can. In fact we have the kind of intercom that can use the door bell cable for communication.

 

Q: Does Securitex handle all brand of system in the market?

A: Yes, almost all brand and make that is available in the market.

 

Home owners’ FAQ on home surveillance system

Q: Why do people install CCTV systems in their homes?

A:  The following are some of the reasons that home owners install CCTV systems in their homes:

·        To monitor the well being of either their aged parents or their young children.

·        To monitor expensive antiques or high value personal effects kept at home.

·        To monitor the activities of hired care givers or hired domestics

·        To monitor the movement of outsiders and guests in and out of their homes for security purposes.

 

Q: What is the basic configuration of a home CCTV system?

A:  A basic home CCTV system consists of 4 units of CCTV cameras linked to a 4 channel digital video recorder with the option of remote viewing via the internet.

 

Q:  How are the images captured stored and how long can the records be stored?

A:  The images captured by the cameras are stored on a hard disk in the digital video recorder. The time span on which these images are archived is dependant on the size of the hard disk installed and the quality of the images captured. A normal quality recording with 6 frames per second recording will store the captured images up to 4 weeks on a 160 gigabyte hard disk.

 

Q:  What do you mean by remote viewing via the internet?

A:  The captured images stored in the digital video recorder can be retrieved, viewed and saved by the home owner at a remote site via the internet. The digital video recorder needs to be connected to the internet via a broadband gateway. The remote viewing is done via dynamic IP forwarding using proprietary web server software which is bundled with the networked digital video recorder.

 

Q:  Can I use wireless CCTV cameras instead of the wired versions? It will reduce the necessity of running cables all over the house?

A:  Wireless IP cameras can be used; however the wireless signals are not very stable and is subjected to all kinds of electromagnetic interference. The home owners has be aware of the interference and signal stability issues else there will be perpetual disputes with the solutions provider. The company does not install wireless systems until the newer generation of wireless equipment can provide a more stable system.

 

Q: We just move into our new house which is 10 years old. The previous leave behind a CCTV system with Video Recorder, can I get your company to covert them for us to Digital Hard Drive Recording?

A: Yes you can. Our Security consultant will visit your premises and make an evaluation.

 

We will  compile more FAQ to help home owner like you as and when more question and answer is available. Or you can email us at sales@securitex.com.sg if you have any question that you need us to assist you. 

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